Johnson K Jose, Chief Technology Officer, Federal Bank

In this video:
Johnson K Jose, Chief Technology Officer, Federal Bank

Topic: How Federal Bank is Leveraging Technology for Driving Innovation in the Financial Services Sector

Key Highlights:
[1] We have progressed from limited computer use to full automation by 2000, adopted Core Banking in 2006, and launched innovations such as Fedbook and scan-and-pay.

[2] AI-driven automation handles 400+ processes, fraud detection, and targeted marketing, while chatbot Feddy reduces customer wait times and call volumes.

[3] The bank secures customer data while focusing on fraud awareness through educational campaigns, alerts, and regular customer communications.

[4] We follow a hybrid cloud model, ensuring security and compliance, and have 700+ APIs for fintech partnerships and open banking expansion.

[5] We explore blockchain for overseas transactions and biometrics like SmilePay for contactless payments while monitoring quantum computing’s future potential.