Kirti Patil, Joint President – IT & CTO, Kotak Life
eTechnology Senate 2025 | BFSI Track | VC | Day 2 | 5th February 2025
In this video:
Fireside Chat with Kirti Patil, Joint President – IT & CTO, Kotak Life
Topic: Transforming Traditional Insurance Models into Digital-first Services – Our Learnings from Kotak Life’s Digital Transformation
Key Highlights:
[1] Advancements are enabling a shift from a reactive to a proactive and preventative approach, reshaping operational efficiencies and redefining customer connections.
[2] Staying ahead of compliance requirements, regular audits, and close collaboration with legal and compliance teams helps mitigate emerging cyber threats. A culture of shared responsibility, combining cutting-edge technology with employee awareness and training, is essential.
[3] Innovation and trust can co-exist. By balancing risk management with technological progress, organizations can create resilient, secure, innovative, and customer-friendly ecosystems.
[4] The use of AI-powered analytics and cloud-native architectures enables us to predict and respond to customer needs, optimizing journey times and providing absolute delight to customers.
[5] We are living in an era of technological advancements, with AI integration increasingly shaping how we compete, innovate, and operate in today’s world.
