Panel Discussion: Preparing for a Digital-first Model: How Emerging Technologies are Reshaping the BFSI sector
eTechnology Senate 2025 | BFSI Track | VC | Day 1 | 4th February 2025
Panelists in this video:
+ Srikanth RP, Editor, Express Computer (Moderator)
+ Ananth Subramanian, Sr.EVP and Head IT, Kotak Mahindra Asset Mgt. Co. Ltd.
+ Balkrishna Singhania, Chief Digital Officer, HDFC Life
+ Ashis Rout, Senior Vice President – Tech & Digital, HDFC Bank
Key Highlights:
[1] Ananth Subramanian, Sr. EVP and Head IT, Kotak Mahindra Asset Mgt. Co. Ltd.:
+ With the ability to convert existing automations into skills or agents, businesses can leverage AI to orchestrate tasks seamlessly, creating a future-proof system that enhances efficiency and execution through advanced, context-driven capabilities.
[2] Balkrishna Singhania, Chief Digital Officer, HDFC Life:
+ The customer touchpoint is where the real difference happens. By focusing on delivering a seamless experience, HDFC Life has built a platform that ensures consistency in data processing and underwriting while minimizing the need for continuous internet connectivity and bandwidth usage
[3] Ashis Rout, Senior Vice President – Tech & Digital, HDFC Bank:
+ Customers now expect everything at their fingertips, and AI plays a crucial role in ensuring seamless service availability, while technologies like chatbots offer a more open and comfortable way for customers to interact compared to human agents.
