Sumanta Ghosh, CTO, Bandhan Life

In this video:
Sumanta Ghosh, CTO, Bandhan Life

Topic: Driving Digital Innovation in Insurance: How Bandhan Life is Expanding Reach and Enhancing Customer Experience

Key Highlights:
[1] Technology is central to enabling various functions across the organisation, from sales and support to service and claims.

[2] Until the end of 2019, the focus was on digitalising the customer experience. In 2020, the company expanded its efforts to digitalise core functions such as finance and accounting.

[3] The company built capabilities from the ground up using APIs, unlike simply adding API wrappers to legacy systems, creating more robust, scalable solutions.

[4] By leveraging digitalisation and APIs, we successfully launched the banker business in just two months, integrating it with Bandhan Bank for a completely digital journey.

[5] For AI to provide full value, the entire organisation must be digitalised, not just isolated functions.