Rahul Lodhe, AI Lead, SAP Labs
eTechnology Senate 2025 | GCCs Track | VC | Day 2 | 12th February 2025
In this video:
Rahul Lodhe, AI Lead, SAP Labs
Topic: AI and Automation in GCCs: Optimizing Operations and Enhancing Service Delivery
Key Highlights:
[1] We are integrating AI into business processes to enhance efficiency, particularly in code generation, documentation automation, localization, and improving customer service experiences.
[2] AI is playing a crucial role in improving customer service ticketing, automation, and security while optimizing data and reducing operational silos.
[3] Beyond standard AI solutions, we are focusing on custom AI use cases to help businesses tailor AI-driven automation and integrate across multiple vendors and systems.
[4] To keep pace with AI advancements, we emphasize employee upskilling through e-training, hackathons, innovation days, hands-on AI applications, and design thinking sessions with customers.
[5] The next evolution of AI will focus on improving reasoning and planning capabilities through AI agents, foundation models, and efficient computing, leading to more autonomous and context-aware AI applications.
