Rohit Kaila, Head of Technology and Site leader, Wayfair India
eTechnology Senate 2025 | GCCs Track | VC | Day 2 | 12th February 2025
In this video:
Rohit Kaila, Head of Technology and Site leader, Wayfair India
Topic: Building Future-Ready IT Infrastructure in GCCs: Challenges and Opportunities
Key Highlights:
[1] The Bengaluru TDC was established to attract top retail-tech talent and drive innovation in cloud-optimized solutions and generative AI, making it the second-largest global tech hub after Boston.
[2] Wayfair India faces strong competition for talent, especially since the company lacks brand recognition in India. Overcoming time zone differences with North America is another key challenge.
[3] We are integrating GenAI across engineering, customer experience, and operations, with a strong data science team and collaboration with Google Cloud.
[4] We blend startup agility with corporate stability, providing ownership opportunities, competitive compensation, and a leadership-driven culture. They also invest in university hiring and upskilling employees.
[5] With AI-driven efficiency and changing workforce dynamics, GCCs must adapt quickly, focus beyond cost savings, and expand to tier-2 cities to sustain long-term growth and innovation.
