Sachin Dharmapurikar, Head of AI Assisted Services, ThoughtWorks
eTechnology Senate 2025 | GCCs Track | VC | Day 1 | 11th February 2025
In this video:
Sachin Dharmapurikar, Head of AI Assisted Services, ThoughtWorks
Topic: The GenAI Imperative: Reframing GCC Value with the EEBO Framework
Key Highlights:
[1] Generative AI has transformed the world, but executives still face challenges in measuring its ROI and impact, leading to a changed value equation for businesses, especially for global capability centers.
[2] Every global capability center needs a clear framework to articulate the impact of their activities on business outcomes, helping them showcase how they contribute to AI-driven productivity and software delivery excellence.
[3] With generative AI, the journey from conceptualizing to measuring business impact involves transforming metrics from qualitative to quantifiable, ultimately linking them to financial outcomes like reduced onboarding time and cost savings.
[4] The EEBO framework (Engineering Excellence to Business Outcome) empowers global capability centers to articulate value, align with headquarters, and establish a culture of continuous improvement through data-driven decisions.
[5] The EEBO framework enables global capability centers to bridge engineering excellence and business outcomes, allowing them to demonstrate value through data-driven insights and foster a culture of continuous improvement, particularly in the age of AI.
