Fireside Chat: Deepak Sharma, Board Member (Independent Director), Suryoday Small Finance Bank & Gowthamram Nallan, Solutions Consulting Lead, Adobe

In this video:
Fireside Chat: Deepak Sharma, Board Member (Independent Director), Suryoday Small Finance Bank & Gowthamram Nallan, Solutions Consulting Lead, Adobe

Topic: Building a Digital-First Banking Organization – Lessons & Perspectives from a Digital Leader

Moderator: Srikanth RP, Editor, Express Computer, The Indian Express Group

Key Highlights:

[1] Deepak Sharma, Board Member (Independent Director), Suryodaya Small Finance Bank:

[+] Digital enables us to perform better on the organisation’s strategy by improving efficiency, operations, and service delivery

[+] A few years from now cloud was the buzzword and today it is GenAI. Organisations not migrated to cloud were seen as laggards then. However, I feel technology adoption should be solely purposeful and need-based instead of following a streak of adopting new solutions out of pressure from this highly competitive market.

[2] Gowthamram C Nallan, Solutions Consulting Lead, Adobe:

[+] The tragic Microsoft outage we witnessed yesterday simply highlighted the significance of redundancy and SLAs. Also, we must remember that it was the on-ground experience, skilled manpower, human intelligence, and organisation values that drove most decisions during that incident.

[+] In today’s evolving technology landscape, it is essential for IT leadership to understand and address the business impact and necessary actions with precision and decisiveness. The customer narrative must be integrated into every touchpoint of the customer journey.