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Vinod Bhat, CIO, Vistara – TATA SIA Airlines Ltd | Day 2 | Technology Senate, Goa

Technology Senate 2023 | Day 2 | 10th June 2023 | Resort Rio, Goa

Technology SenateVideos

By Express Computer On Jun 21, 2023

In this video:
Vinod Bhat, CIO, Vistara – TATA SIA Airlines Ltd

Topic: Generative AI and Customer Service

Key Highlights:
+ 74% of consumers would rather use chatbots than wait for a human agent

+ Chatbots can cut down wait time

+ We will see more AI managed interactions at call center by 2026

+ Threat actors can try to break the chatbot to damage reputation, and can lead to ransomware

+ We see organisations using co-pilot for many activities/jobs

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Express Computer

Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

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