Lessons from Digital Transformation: A Thought Leaders Perspective on Best Practices | Retail Track

Panelists in this video:

+ Praveen Shrikhande, Chief Digital and Information Officer, Aditya Birla Fashion and Retail Limited
+ Shahzan A M, IT Leader – IT Operations & IT Security, Decathlon Sports India
+ Venkat Raman, CTO, MTR Foods
+ Manjunath Soma, CTO, Omuni, Arvind Internet (Part of Arvind Ltd)
+ Rajnish Kumar, Head Digital and Direct to Consumer Strategy, ITC Ltd
+ Abhay Bapna, AVP – IT (Application), Adani Wilmar
+ Kapil Jacob, Senior Advisory Solution Consultant, ServiceNow

Moderator:
+ Sandhya Michu, Principal Correspondent, Express Computer, Indian Express Group

Key Highlights:

+ We have been able to increase our business in the last 15 months despite challenges: Venkat Raman, CTO, MTR Foods

+ We had to find ways to bring our stores to customers and our initiatives were in line with this objective: Praveen Shrikhande, Chief Digital and Information Officer, Aditya Birla Fashion and Retail Limited

+ The need for direct-to-consumer outreach has been greatly highlighted in the pandemic era: Rajnish Kumar, Head Digital and Direct to Consumer Strategy, ITC Ltd

+ Customers can use various messaging channels on the ServiceNow platform: Kapil Jacob, Senior Advisory Solution Consultant, ServiceNow

+ We introduced new channels in the area of conversational commerce: Manjunath Soma, CTO, Omuni, Arvind Internet (Part of Arvind Ltd)

+ We focused on last-mile fulfillment of customers by leveraging automation: Abhay Bapna, AVP – IT (Application), Adani Wilmar

+ Zero trust architecture is not just about technology, but also about mindset: Shahzan A M, IT Leader – IT Operations & IT Security, Decathlon Sports India